Terms of Service

1. The Service

Power Logistics provides container shipping from Germany to Kenya, including door-to-door pickup in Germany, consolidation into monthly containers, sea freight to Mombasa, and delivery to our partner Ex-Germany shop in Kasarani, Nairobi.

The customer portal allows you to book shipments, track progress, manage documents, and view invoices.

2. Accounts

You must provide accurate information when registering an account and keep your credentials confidential. You are responsible for all activity under your account.

We may suspend or close accounts that misuse the service or breach these terms.

3. Booking & Pickup

Shipments are loaded into the next available container according to the published monthly shipping schedule. We recommend booking 5-7 days before the scheduled shipping date.

Pickup is available in the areas we cover in Germany; pickup locations and eligibility are confirmed at booking.

Items must be declared truthfully. We are not responsible for losses or customs issues caused by misdeclared, hidden, or prohibited goods.

4. Prohibited Items

We do not ship hazardous materials, perishable goods, live animals, currency, or items prohibited by German, Kenyan, or international shipping regulations.

We reserve the right to inspect shipments and to refuse or remove non-compliant items.

5. Pricing, Payment & Invoices

Prices follow our itemized price list (for example, boxes from €50, with set prices for common items such as fridges, freezers, TVs and furniture). Your final quote is provided before booking.

Payment is due as specified in your invoice. Late payments may delay delivery of your shipment.

6. Insurance & Liability

All shipments include basic insurance coverage; enhanced insurance is available for high-value goods. In case of loss or damage, claims are handled by our claims team in line with the applicable insurance policy.

Our liability for claims is limited to the terms of the applicable insurance policy and applicable law.

7. Delivery in Kenya

Standard delivery is to our partner location in Kasarani. Additional delivery to other locations in Kenya can be arranged for an extra fee.

Shipping times depend on vessel schedules, port handling and customs clearance; dates are estimates and not guarantees.

8. Changes to the Service

We may adjust schedules, prices, and service details with reasonable notice through announcements in your customer portal or by email.

9. Contact

Questions about these terms? Contact us at info@powerlogistics.com, +49 1578 5063226 (Germany) or +254 741 450 602 (Kenya).